Conservatory charter
Garden guidelines
Clear, readable policies for every flower seed order placed through Appily Twelve.
Cancellation Policy
Effective: 10 July 2026
1. Before dispatch
Cancel via Track & Support while your order status is still unshipped. Prepaid amounts are reversed within 5–7 business days.
2. After dispatch
Once a parcel leaves our conservatory, please refer to the Returns & Refund Policy instead of cancellation.